Privacy Policy

1. Introduction

At Decisions Hair Studio ("we", "us", "our"), we are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines:

• What personal information we collect
• How and why we collect, use, and disclose it
• How we safeguard your data
• Your rights, including accessing, correcting, and deleting your information
• How to make privacy-related enquiries or complaints

2. Who We Are & Contact Details

3. Personal Information We Collect

We may collect the following personal information:

• Contact details (name, email, phone number)
• Appointment and service history
• Payment or transaction data if applicable
• Technical usage data (IP address, device/browser, analytics, cookies)

4. How We Collect Information

• Directly from you via forms, appointments, bookings, or phone calls
• Automatically through cookies or analytics tools on our website
• Through our service providers and payment processors

5. Purpose of Collection

We collect and use your personal data to:

• Provide hair styling services and manage appointments
• Process payments and transactions
• Send appointment reminders and service updates
• Improve user experience and service quality
• Send marketing communications, with your consent only

6. Data Storage & Security (APP 11)

We implement technical and organisational safeguards to protect your information from misuse, unauthorised access, loss, or disclosure. We retain personal information only as long as necessary and securely delete or de-identify it when no longer needed.

7. Use and Disclosure (APP 6 & 8)

We do not sell personal information. We may share data with third-party service providers (e.g. payment processors, hosting, analytics), all bound by contractual confidentiality and APP compliance. If third-party transfers occur overseas, we take reasonable steps to ensure their compliance and remain liable under APP 8.

8. Access, Correction & Deletion (APP 12 & 13)

8.1 Access & Correction

You may request access to the personal information we hold about you and request corrections if that information is inaccurate or incomplete. Requests are free of charge and usually processed within 30 days.

8.2 Deletion Requests

You may request that we delete your personal information subject to legal or compliance obligations. The process is as follows:

1. Submit your request to info@decisionshair.au or via phone.
2. We will verify your identity.
3. We assess whether legal retention is required (e.g. for tax, legal recordkeeping).
4. If deletion is lawful, we securely delete or de-identify your information. If we've shared your data with third parties, we will inform you and, where practicable, notify them of your deletion request.
5. We will confirm completion or explain any retention within approximately 30 days.

9. Complaints Handling

If you believe we've breached a privacy responsibility, please contact us via email or phone. We aim to respond within 30 days. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We reserve the right to update this Privacy Policy as our practices or applicable laws change. Notifications will be posted on our website.